Conduit is an advanced AI agent platform purpose-built specifically for the hospitality industry. Designed to automate both guest conversations and the heavy operational work behind the scenes, Conduit handles inquiries seamlessly across multiple channels including email, WhatsApp, OTAs, social media, and voice calls.

Going beyond simple chatbots, Conduit's intelligent agents dispatch subagents to execute critical workflows directly inside your Property Management System (PMS) and broader tech stack. Whether it is dispatching cleaners, updating calendars, or completely closing the loop on tasks, Conduit learns from every single interaction while giving operators total visibility with step-by-step inspection capabilities. Trusted by over 300 major brands—including Marriott, Hilton, Nobu, and Fairmont—Conduit has successfully managed over 50 million conversations and powered more than $3 billion in reservation value.

Built for enterprise-grade reliability and global scale, Conduit supports over 140 languages and maintains SOC 2 Type II compliance.

Pros of Conduit

Omnichannel support covering email, WhatsApp, OTAs, social, and voice calls
Integrates directly with PMS and tech stack using specialized subagents for automated workflows (e.g., dispatching cleaners)
Extensive global reach with support for over 140 languages
Enterprise-grade security backed by SOC 2 Type II compliance
Proven track record with over 50M+ conversations and $3B+ in reservation value for major brands

Cons of Conduit

Specifically tailored for hospitality, limiting its use cases for other industries
Requires integration with existing Property Management Systems (PMS) and tech stacks
Relies heavily on automated execution which requires initial trust and workflow inspection

Frequently Asked Questions

What communication channels does Conduit support?

Conduit agents can reply and interact across email, WhatsApp, OTAs (Online Travel Agencies), social platforms, and voice calls in over 140 languages.

How does Conduit handle back-end hospitality tasks?

Conduit utilizes specialized subagents to act directly inside your Property Management System (PMS) and tech stack. This allows the AI to automatically handle tasks such as dispatching cleaners, updating calendars, and closing the loop on guest requests.